The Retreat

5338

Shaldon | Sleeps 6 + cot

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7 Nights from £1056

  • 2 Reviews

Mr Sambell June 2024

We enjoyed our stay at the Retreat. The apartment was immaculate and fitted out to a very high standard. The beds were comfortable and there is plenty of room in the living area. The only issue we had was that the TV is not set up with any channels and there are no instructions in the welcome pack. The property manager explained that it only works through WiFi streaming but you have to set it up yourself. Apart from that we had a great holiday and enjoyed the luxury of the apartment....

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Reply from Classic Cottages

Thanks so much for sharing your fabulous review - we're thrilled that it worked so well for you. We're sorry to hear that you had a few issues with the TV and are pleased to report that this has now been resolved, with a new system being recently installed. We'd love to welcome you back again in the future. Julie, Customer Support ...

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Mrs Cogger August 2024

The property is in a pleasant, bustling village and is very close to the river/sea with local amenities nearby. It is spacious and nicely furnished with good quality decor. However, the TV is not connected to satellite/aerial and therefore has no live TV channels - it just has streaming apps. The wi-fi in the property is not the one listed in the information pack provided in the lounge - Classic Cottages have the details, so you will need to contact them. The property directly above seems to have a hard floor and no sound proofing, so any movement upstairs creates a lot of noise. ...

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Reply from Classic Cottages

We're really sorry that you experienced an issue with the TV at The Retreat and apologise for any confusion regarding the Wi-Fi. The TV is a Smart TV and live programmes can be accessed via the apps. We're pleased to report that cottage information folder has now been updated with the correct details. Whilst we haven't received any reports of noise disturbance, we will monitor the situation going forward and apologise for any inconvenience. We were pleased to have reached a resolution following your stay and appreciate your lovely feedback relating to this beautiful property and the superb lcoation. Julie, Customer Support ...

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Good or bad, we publish all the reviews left by the guests who have stayed in this cottage, with the few exceptions stated in our Review Guidelines.