During your stay
Property ownership
We take great care in selecting the properties we market and in working with Owners who share our views. However, it is important that you are aware that, as with all holiday cottage agencies, the rental agreement is directly with the Owners. In the unusual circumstance that the Owners or Housekeeper are unable to sort out any problems you may encounter with the property, we are at hand, but our role is that of an arbitrator. In that capacity, we will do our utmost to ensure that any problems are resolved quickly and to your complete satisfaction.
Losses and damages
The occasional accident is bound to happen and any losses or damages during your holiday must be paid for. Before you arrive, your property will have been cleaned, the inventory checked and any missing items noted or replaced. If you find any deficiencies or damages on arrival which have not been noted, it is in your own interest to notify the Owners or Housekeeper, or failing that our own office, as soon as possible, ideally within 24 hours of arrival.
You should also be aware that you have a legal liability to pay for any damages you may cause to the property during your holiday. We ask all Owners to insure the property in respect of the usual risks covered by a building and contents policy and, whilst these policies will vary in detail, the major perils should be covered. However, in certain circumstances, if you should cause any loss or damage by negligence, you could become liable and you would probably not be covered by the personal liability section of your own household policy. Equally, the Owner's insurance is unlikely to cover your personal possessions. You would therefore be well advised to check on these points with your insurers and you may find that, providing they are given notice, they will extend your normal cover to include your holiday home.
