Rosie that we spoke to was very tuned in, but also friendly and helpful thank you.

Great service.

Very good. We thought we had missed the chance to get an holiday ext year but CGreatZer
Pvicelassic Cottages came up with the goods!

Great service

Friendly, fast and efficient with knowledge of the area where we will be staying.
Very helpful, great service. Thank you.

Perfect company

Prompt courteous service used telephone to book and pay deposit
Good on line choice of cottages
Great so far
Clear information and prompt email replies

Who wouldn't use Classic Cottages???

This is the first dealing we have had with Classic Cottages and their organisation is a breath of fresh air compared to the service received from another large booking agency. Their organisation is definately customer facing and easy to deal with.

Responsive, always available

Always very responsive, cannot fault them. All communications clear and precise, and good telephone support as well. So far just booked a holiday home for next year, and hoping that it lives up to expectations.

Empfehlenswert

Wir waren sehr zufrieden ☺️. Es war vor allem sehr angenehm, dass wir immer sehr schnell Antwort auf unsere Anfragen bekommen haben!

Quick and efficient service

Absolutely Disgusting Service !!

I recently had to call to cancel a holiday my wife had booked earlier in the year as she was now receiving end-of-life care and unable to deal with it. I thought I'd call to cancel to give a chance for the property to be re-let. The Girl on the phone showed absolutely zero sympathy/compassion and had to refer to her manger who then asked for a doctors certificate to prove she's incapable of doing it - "really!!" I said, "I'm only trying to cancel a booking" I said the balance wouldn't be paid so the booking would naturally be cancelled, she said the deposit is non-refundable and apparently added this to the booking notes ....So 2 days later I get another call from the same girl asking to speak to my wife to chase the balance. I said wife has since passed away so difficult - no "sorry to hear that" or anything !! I got quite angry at this stage - wont say what I said. This company have NO IDEA how to deal with situations like this - they just want your money - I will NEVER use them again and strongly discourage anyone from doing so

The third time I have book cottages with and have not been disappointed.

Very good very helpful.

Gratitude

Excellent. Prompt and cheerful phone reservation. Thank you Will.

Excellent cottages.

Excellent service polite staff no problem,we have booked holidays with classic cottages in the past with no problem.

Excellent nothing is to much trouble

Bay Tree

Very efficient and very helpful. Any issues were dealt with immediately

Over the phone it was really good, but trying to create an account online proved very frustrating

First rate service.

I'd booked a cottage on the Isle of Wight for a holiday this May but, for family reasons, I needed to push the holiday back to 2025. Classic Cottages were very helpful in rearranging the dates with the cottage owner. Excellent service!

Always helpful and wonderful.

Booking was very straightforward.

Booking of Sturthill Stable was carried out very easily and the call handler was extremely polite and efficient.

Old duffer successfully books holiday via website.

Staff were extremely helpful and didn't mind this old chap, low tech, telephoning repeatedly to get help with "next step" when needed.